Casino Customer Support

The best way to get in touch with an online casino is to visit their ‘Contact Us’ section or their ‘Support’ section and this area should give you a list of contact details. Players can generally choose from Live Chat support, Email support and Telephone support. Other contact methods include (in more recent times) being able to contact the casino via Skype, plus many of today’s online casinos also have an online email entry form.

If you would prefer not to use any of these methods, the only other real alternative, and possibly the most effective method, is to launch the Live Chat feature. When you click on Live Chat, or Live Support, a separate chat window will open instantly and you will join a queue. You might be number one in the queue or you might be number three, four or five in the queue, which means that you may have to wait a little longer before you are put in touch with a member of staff. You generally don’t have to wait more than five minutes though.

You will find that most of the casinos that feature on this site provide unrivalled support. Whoever you speak to will be friendly, professional and helpful and they should have you query/issue sorted in no time at all. The same cannot be said of all online casinos though. The support at some of the lesser-known online casinos can be unresponsive, rude and in most cases, they may not even have a Live chat feature or their telephone support numbers may not be toll free.